Client management
A single, complete record for every client
Everything about a client lives in one place and is shared across every program they participate in — no duplicate records, no conflicting details.
Client & contact details, services, groups and access controls
Care plans, risk assessments and clinical notes
Dietary requirements, preferences and delivery instructions
Doctors, complaints, incidents and feedback history
Suspensions and holidays that automatically pause services
Service-level data isolation so staff only see what they should
One client, every program
Keep track of client services, including meal deliveries, community transport trips and welfare check-ins. Create alerts for dementia, setup finance contacts and manage preferences.
Dietary safety, end to end
Manage referrals, assessments, kitchen production, meal ordering & delivery scheduling, all fully integrated Online Ordering and the Meals on Wheels Driver App.
Meals on Wheels
​Meal management that goes from menu to label to invoice
​Plan one-off and recurring work for staff, then let Polixen generate the sheets your team takes into the field.
Multi-week menus and per-client meal plans (one-off & recurring)
Meal runs with run sheets, packing lists and labels
Dietary restrictions, textures (pureed, soft), temperatures and quantities
Ingredients and meal properties carried through to the kitchen
Rostering & runs
Everything about a client lives in one place and is shared across every program they participate in — no duplicate records, no conflicting details.
Schedules, jobs and runs that build themselves
Holidays, suspensions and exceptions handled automatically
Staff availability and scheduling
Automated run sorting based on Google Maps
Manage no-shows and non-delivery reasons via the app
Recurring, not repetitive
Define a recurring schedule once; Polixen expands it day by day and respects every cancellation and exception — no manual re-entry.
Part of the same system
Manage passengers, bookings, scheduling, route optimisation, vehicles, staff, funding, reporting and the Community Transport Driver App.
Transport
Community transport, planned and tracked
Coordinate trips and vehicles for clients who need to be taken to appointments, shopping and social outings.
Route optimisation feature
Dedicated driver mobile app
Vehicle tracking & dispatcher screen for real time monitoring
Trip SMS reminders to clients
Compliance & Security
Ensuring Security and Compliance: Your Trust, Our Priority
Polixen ensures compliance and security with UK GDPR and Cyber Essentials standards, hosted in the AWS UK Region.
Local Data Protection Officer (DPO) & Data Protection Representative (DPR)
Enterprise security, protecting customers sensitive data
Automated backups & disaster recovery for your peace of mind
Global Cyber Essentials compliant
Data security taken seriously
We ensure that all client data is protected and securely localised within the UK, adhering to cyber security standards. Your information is safe with us, giving you peace of mind.
Praised by the people using it
The mobile app and interface are consistently rated as intuitive and effective for field staff.
Mobile App
​The field team's view, in their pocket
Workers get exactly what they need for the day and feed information straight back into the system.
Daily runs, jobs and visits on a mobile app
Confirm deliveries and capture visit details in the field
Worker check in/out, progress notes and client signatures
Real-time sync — no paper to re-enter back at the office